Ever had a conversation go off the rails because emotions took over? It happens to the best of us.
But those who learn to manage emotions in the moment have an edge in professional communication.
Research from the American Psychological Association (APA) suggests that emotionally intelligent employees experience lower stress, handle conflict more effectively, and are 23 percent more productive in their roles (APA, 2020).
Here’s how to manage emotions to improve workplace interactions:
1) Pause before reacting: Take a few seconds to process.
2) Label emotions accurately: Clarity reduces overreactions.
3) Reframe challenges: A shift in mindset can defuse tension.
4) Develop emotional agility: Adaptability is key.
Emotional intelligence isn’t about suppressing feelings, it’s about understanding, regulating and using them constructively.
I help professionals and organizations improve emotional intelligence through training, coaching and consulting. If your team could benefit from improved workplace communication, let’s connect.
Repost if you found this helpful and follow Michael G. Strawser for more communication tips.
